Clinical FAQ - For Healthcare Providers

Getting Started

How does Mediqom integrate with my existing practice?

Mediqom is designed to enhance, not replace, your current systems:

EHR Integration: Works with Epic, Cerner, Allscripts, and others
Existing Workflows: Minimal disruption to current processes
Patient Data: Imports from existing systems via FHIR
Gradual Adoption: Start with one provider, scale to entire practice

What’s the setup process for a medical practice?

Initial Consultation: 30-minute assessment of your needs
Technical Setup: 1-2 hours with our integration team
Provider Training: 1-hour session per provider
Pilot Period: 2-week trial with limited patients
Full Deployment: Gradual rollout to entire practice

Do I need special hardware?

No special hardware required:

Standard computers with web browsers
Microphones for voice analysis (built-in laptop mics work)
Tablets/phones for mobile access
Existing EHR terminals work with Mediqom

Voice Analysis & Documentation

How accurate is the voice analysis?

Our voice analysis technology provides:

95%+ accuracy for transcription in quiet environments
Clinical terminology recognition trained on medical conversations
Stress detection with 87% accuracy for anxiety/depression indicators
Multi-language support for Czech, German, and English

Does voice analysis work with accents?

Yes! Our system is trained on diverse speech patterns:

Multiple English accents (US, UK, Australian, etc.)
Czech accents and regional dialects
German accents from different regions
Continuous learning improves accuracy over time

How does it handle medical terminology?

Our AI is specifically trained for healthcare:

Medical vocabulary of 100,000+ terms
Drug names and dosages
Anatomy and clinical procedures
Abbreviations commonly used in medicine
Context awareness to disambiguate similar-sounding terms

What about patient privacy during recordings?

Privacy is paramount:

Zero-knowledge encryption for all recordings
Local processing option available
Automatic deletion of audio after transcription
Patient consent built into workflow
HIPAA compliant recording practices

Clinical Features

What clinical insights does the AI provide?

Our AI analyzes conversations to identify:

Symptom patterns and progression
Medication adherence issues
Patient anxiety and emotional distress
Follow-up needs and care gaps
Risk factors for various conditions

How does AppConnect help my practice?

AppConnect provides access to 350+ medical AI specialists:

Second opinions on difficult cases
Specialized analysis (mammography, dermatology, etc.)
Rare disease identification assistance
Mental health screening tools
Treatment recommendations from expert systems

Can it help with documentation burden?

Yes! Our system reduces documentation time by:

Automatic transcription of patient encounters
Clinical summary generation
ICD-10 code suggestions
Treatment plan templates
Progress note automation

Does it integrate with telemedicine?

Absolutely! Mediqom works with:

Video consultation platforms
Remote patient monitoring devices
Smartphone apps for patient communication
Secure messaging systems
Virtual care workflows

Technical Integration

Which EHR systems do you integrate with?

We support major EHR platforms:

Epic (MyChart integration)
Cerner (HealtheLife connectivity)
Allscripts
athenahealth
eClinicalWorks
Any FHIR-compliant system

How long does EHR integration take?

Integration timeline varies:

Basic FHIR integration: 1-2 weeks
Advanced features: 4-6 weeks
Custom workflows: 2-3 months
Large health systems: 3-6 months
Testing period: Always included

Do you offer API access?

Yes! Our API provides:

FHIR R4 compliance
Real-time data synchronization
Webhook notifications
Rate limiting and security controls
Comprehensive documentation

What about offline functionality?

Limited offline capabilities:

Critical patient data cached locally
Emergency access cards work offline
Sync when connected resumes automatically
Mobile apps have offline modes
Local server deployment available for enterprise

Compliance & Security

Is Mediqom HIPAA compliant?

Yes, we maintain full HIPAA compliance:

Business Associate Agreement included
Encryption at rest and in transit
Access controls and audit logging
Staff training on privacy requirements
Regular audits by third-party firms

What about international compliance?

We comply with global healthcare regulations:

GDPR (European Union)
PIPEDA (Canada)
Czech healthcare data protection laws
German medical data regulations
SOC 2 Type II certified

How do you handle data breaches?

Our security protocol includes:

Zero-knowledge architecture prevents data exposure
Immediate notification within required timeframes
Forensic analysis to determine scope
Patient communication as required by law
Regulatory reporting to appropriate authorities

Can patients control their data sharing?

Patients have complete control:

Granular permissions for each provider
Time-limited access to specific data
Audit trail of all data access
Revocation rights at any time
Data portability in standard formats

Workflow & Training

How does it change my consultation workflow?

Minimal workflow changes required:

Start recording at beginning of consultation
Conduct normal patient conversation
Review AI summary after appointment
Edit if needed and save to EHR
Share relevant data with patient if desired

What training do you provide?

Comprehensive training includes:

1-hour group session for practice overview
Individual coaching for each provider
Video tutorials available 24/7
Live webinars monthly
Ongoing support via chat and phone

How long to see benefits?

Most practices report benefits within:

Week 1: Reduced documentation time
Month 1: Improved patient insights
Month 3: Measurable efficiency gains
Month 6: Full workflow integration
Year 1: Significant ROI achievement

What if my staff resists the technology?

Change management support:

Gradual implementation to reduce resistance
Champion identification within your practice
Success metrics to demonstrate value
Ongoing training and support
Feedback incorporation for improvements

Billing & Reimbursement

Does insurance reimburse for AI-assisted consultations?

Reimbursement varies by region:

US: Some insurers cover digital health tools
EU: Varies by country and insurance type
Documentation: We provide billing support materials
Codes: Help with appropriate billing codes
Evidence: Clinical outcome data for appeals

How do you bill for AppConnect services?

AppConnect uses a credit system:

Transparent pricing per analysis type
Volume discounts for practices
Monthly billing with detailed usage reports
No hidden fees or surprise charges
Predictable costs for budgeting

What’s the ROI for practices?

Typical ROI includes:

Time savings: 1-2 hours per provider per day
Increased capacity: 10-20% more patients
Better outcomes: Reduced readmissions
Compliance: Fewer documentation errors
Efficiency: Streamlined workflows

Support & Maintenance

What support is included?

All plans include:

Email support with guaranteed response times
Phone support during business hours
Video training sessions
Knowledge base access
Software updates at no cost

How often is the software updated?

Regular update schedule:

Security patches: As needed (immediate)
Bug fixes: Weekly releases
Feature updates: Monthly
Major releases: Quarterly
AI model updates: Continuous

What if I need custom features?

Custom development available:

Workflow customization for your practice
Integration with proprietary systems
Custom AI models for specialty practices
White-label solutions
Dedicated development team

Getting Started

How do I request a demo?

Multiple demo options:

15-minute overview: Quick feature tour
30-minute clinical demo: Full workflow demonstration
Live patient simulation: See it in action
Pilot program: 2-week trial with real patients
On-site visit: For larger practices

What information do you need to get started?

Basic practice information:

Number of providers and staff
Current EHR system and version
Specialty or practice type
Patient volume per day/month
Technical infrastructure details

How quickly can we start?

Implementation timeline:

Simple setup: Same day
EHR integration: 1-2 weeks
Full training: 1 week
Pilot launch: 2-3 weeks from start
Full deployment: 4-6 weeks total

Ready to get started?
Schedule a Clinical Demo or call +420 XXX XXX XXX

Last updated: December 2024