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Let’s Talk About Your Medical Records Challenge

Get in Touch

Whether you’re looking for beta access, have questions about our platform, or want to explore partnerships, we’re here to help.

Quick Links

Contact Methods

Beta Access & General Inquiries

Email: beta@mediqom.com
Response Time: 48 hours
Best For: New user questions, beta access requests, general information

Technical Support

Email: support@mediqom.com
Phone: +420 XXX XXX XXX (EU business hours)
Response Time:

  • Free users: 24-48 hours
  • Paid users: 4-8 hours
  • Emergency: 1-2 hours

Partnerships & Developers

Email: partners@mediqom.com
Response Time: 24 hours
Best For: AppConnect marketplace applications, API integrations, healthcare partnerships

Enterprise & Healthcare Systems

Email: enterprise@mediqom.com
Phone: +420 XXX XXX XXX
Response Time: Same business day
Best For: Hospital systems, large practices, custom deployments

Media & Press

Email: press@mediqom.com
Response Time: 24 hours
Best For: Interview requests, company information, press kits

Security & Bug Reports

Email: security@mediqom.com
PGP Key: Available on our website
Response Time: 24 hours for security issues, immediate for critical vulnerabilities

Office Locations

Prague Headquarters

Address: TBD Prague Office
Hours: Monday-Friday, 9:00-17:00 CET
Visits: By appointment only
Languages: Czech, English, German

Remote Team

We’re a distributed team with members across:

  • Czech Republic 🇨🇿
  • Germany 🇩🇪
  • United States 🇺🇸
  • Other EU countries 🇪🇺

Schedule a Demo

Family Demo (15 minutes)

Perfect for families wanting to see how Mediqom can organize their health records.

What we’ll show:

  • Document upload and organization
  • AI health insights
  • Family member management
  • Emergency access features

Schedule Family Demo

Clinical Demo (30 minutes)

Designed for healthcare providers interested in practice efficiency tools.

What we’ll cover:

  • Voice analysis and documentation
  • AppConnect specialist marketplace
  • EHR integration options
  • Patient data sharing

Schedule Clinical Demo

Developer Demo (45 minutes)

Technical deep-dive for developers building medical AI or healthcare tools.

What we’ll discuss:

  • AppConnect API architecture
  • Development environment setup
  • Revenue sharing model
  • Technical requirements

Schedule Developer Demo

Enterprise Demo (Custom)

Tailored presentation for hospital systems and large healthcare organizations.

Customized for:

  • Your specific use cases
  • Integration requirements
  • Compliance needs
  • Implementation timeline

Schedule Enterprise Demo

Frequently Asked Questions

How quickly will you respond?

  • Beta requests: 48 hours
  • Support tickets: 4-24 hours depending on plan
  • Partnership inquiries: 24 hours
  • Security reports: Immediate to 24 hours

Do you offer phone support?

Yes! Phone support is available for:

  • Paid subscribers: During EU business hours
  • Enterprise customers: 24/7 support available
  • Emergency situations: Critical system issues

Can I visit your office?

Our Prague office welcomes visitors by appointment. Contact us at least 48 hours in advance to schedule a meeting.

What languages do you support?

Our team can communicate in:

  • English (primary)
  • Czech (native)
  • German (fluent)
  • Other languages via translation services

Emergency Support

For Current Users

If you’re experiencing a critical issue:

  1. Email: emergency@mediqom.com
  2. Mark as urgent in subject line
  3. Include: Account email, description of issue
  4. Response: Within 2 hours

Medical Emergencies

Important: Mediqom is not a substitute for emergency medical care. In case of medical emergency:

  • Call emergency services: 112 (EU), 911 (US)
  • Contact your doctor immediately
  • Use emergency access features to share critical info

Community & Resources

Join Our Community

Developer Resources

Updates & News

  • Blog: blog.mediqom.com
  • Newsletter: Monthly product updates
  • Release Notes: Feature announcements

Contact Form

Quick Contact

For general inquiries, fill out this form:

Name: [Required]
Email: [Required]
Subject: [Dropdown: General Inquiry, Beta Access, Support, Partnership, Press, Other]
Message: [Required]
Preferred Response Method: [Email, Phone, Video Call]
Urgency: [Low, Medium, High, Emergency]

Submit Contact Form

Specific Requests

Beta Access: Use our dedicated beta form
Support: Log in to your account for faster support
Partnerships: Include your company information and use case
Press: Specify publication and deadline

Office Hours & Response Times

Business Hours

  • Prague Office: Monday-Friday, 9:00-17:00 CET
  • Support Team: Monday-Friday, 8:00-20:00 CET
  • Emergency: 24/7 for critical issues

Holiday Schedule

We observe Czech national holidays. During holidays:

  • Emergency support: Still available
  • General inquiries: May have delayed responses
  • Scheduled demos: May need rescheduling

Privacy & Security

Contact Privacy

When you contact us:

  • We only use your information to respond to your inquiry
  • We don’t share contact details with third parties
  • We follow GDPR data protection requirements
  • You can request deletion of contact records

Secure Communication

For sensitive topics:

  • Use our PGP key for encrypted email
  • Schedule a video call for confidential discussions
  • Visit our office for the most sensitive matters

We typically respond to all inquiries within 48 hours. For urgent matters, please mark your message as “URGENT” in the subject line.